A few months ago I wrote a user manual for a client that turned out well. I basically built on top of existing content then tweaked the rest based on user specification. This made the process easier because the client knew what they wanted.
Unfortunately that is not always the case. The client often does not know what they want and they rely on the writer to figure it out.
If you are familiar with product it is pretty easy, but without any foreknowledge the task becomes daunting. Wouldn’t it be great if all clients would spell out exactly what they want or there was a template to guide you through?
Actually there are solutions for both these wishes. The client can spell out what they want through use of a questionnaire. You might be able to find one online that you can modify or you can create your own.
Templates are available for purchase from a couple of places or you can opt to search for two or three that have been published online then modify them to specification.
In this business there is little reason to re-invent the wheel. As the bible says, there is nothing new under the sun, and that goes for documentation.
Our job as technical writers and editors is to know where to look and use the resources accordingly. Just keep in mind that just because you have found a reusable resource, it doesn’t mean you are not obligated to deliver quality and timely work.
